Refund policy

Returns 
Our policy lasts 2 days. If 2 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as Attars, Perfumes, food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer.  

Return Eligibility (High-Value Orders Only)

Returns are allowed only for high-value orders and under the following conditions:

  • Wrong product received

  • Product damaged during transit

  • Quantity mismatch from order description

We do not accept returns for reasons such as:

  • Mistakenly ordered

  • Fragrance not to your liking

  • No longer needed


Return Process & Rules

To request a return, please follow these steps:

  1. Video Proof Required Share a video of the package starting from the moment of unwrapping. Videos taken after opening will not be accepted.

  2. Contact Support Reach out via WhatsApp or email. Include:

    • The video footage

    • Your order number

    • A brief explanation of the issue

  3. Original Packaging Ensure all original packaging is intact and included.

  4. Review & Approval If all conditions are met, we will initiate the return process.



Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Refund Process & Rules

  1. Refund Timeline Refunds are processed after the returned package reaches our store. We initiate the refund on the next working day.

  2. Refund Method Refunds are sent to:

    • The original payment method

    • Or as store credit (based on your preference)

  3. For COD Orders Please share your bank or UPI details along with the return request to enable refund processing.

  4. Bank Processing Time Once initiated, the payment gateway transfers the amount to your bank. Your bank may take 1–5 working days to credit it to your account.



Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@rayhan.in. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@rayhan.in and send your item to: Rayhan, 2, Thiruvalluvar Salai 3rd Street, Nesapakkam, 600078 Chennai TN, India. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: Rayhan, 2, Thiruvalluvar Salai 3rd Street, Nesapakkam, 600078 Chennai TN, India 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.